Hotel Flora Batava

The hotel building, rooms and location are very good and elite. The rooms are very clean and the food is very delicious. However, there is a miscommunication between employees and their system. We confirmed the price just a couple of days before our check-in by phone if the dinner is included or not but we faced different prices at the check-in moment. We accepted the new price and stayed one night. After our breakfast while we were checking out, they wanted us to pay for the breakfast again. I told them that we had paid for it during check-in time and the problem was solved. I suggest better communication and a better hotel management system for them. And I advise the people to use booking.com instead of the hotel's reservation system.

I do not recommend it! I have never encountered such a lack of hospitality. The staff was unprofessional, judgmental and unhelpful-especially the front desk. The rooms were spacious, coffee maker was available. Unfortunately, they were very dusty. The bed was very hard and uncomfortable, and at check-in I found a very dirty toilet, with clear signs of use. The overall experience was very poor, the only plus was the beautiful nature around and the very quiet area. I will not return there again.

This was vacation with a capital V! Even the smallest details were taken care of: watermelon at breakfast cut into lovely circles with a bit of mint leaves, a Nespresso machine in the room, very (very) helpfull and friendly receptionists and employees, a quick and correct reply via mail if more information was needed. We rented electric bikes: these were very comfortable! We also rented a boat for the day: fantastic! The beds were very comfortable and the rooms were stylish and large. The hotel itself is not located in a city centre but compensates this 100% with an idyllic main building, beautiful garden and nice place directly near the water. There was enough parking space and also the opportunity to charge our car! The whole area is super clean and well maintained. We normally do not visit the same place twice but we are willing to make the exception with this hotel! 😀

The hotel building, rooms and location are very good and elite. The rooms are very clean and the food is very delicious. However, there is a miscommunication between employees and their system. We confirmed the price just a couple of days before our check-in by phone if the dinner is included or not but we faced different prices at the check-in moment. We accepted the new price and stayed one night. After our breakfast while we were checking out, they wanted us to pay for the breakfast again. I told them that we had paid for it during check-in time and the problem was solved. I suggest better communication and a better hotel management system for them. And I advise the people to use booking.com instead of the hotel's reservation system.